Mosquito Nets 4U is committed to providing the best customer service available. If you are not completely happy with your purchase, contact us and we will provide you with an address to return the unused goods. Please ensure the goods are in their original condition and reach us within 14 days of receipt. Unfortunately, we cannot exchange goods which have been stained or have been damaged by you after receipt. Items must be returned neatly folded and in a saleable condition. The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods and provides you with proof of posting (such as Royal Mail Special Delivery or Recorded Delivery).
In the event that any goods are lost or damaged in transit please contact us immediately either via email to firstname.lastname@example.org stating your order number, date of order, name and contact telephone number. In case of goods received damaged or faulty please return the goods to us within 10 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund of the cost of the goods and postage to the card the goods were purchased on.
Return the unused items to us at our returns address within 14 days of receipt. Refunds will only be made if items are returned to us within 14 days of receipt of the goods. Unfortunately, we can not refund items which are returned to us after the 14 days period. Unfortunately, we cannot make a refund for goods which have been stained or have been damaged by you after receipt. Items must be returned neatly folded with the fittings and in a saleable condition. If we believe that reasonable care has not been taken of items in your possession we will contact you by email and may not be able to make a full refund for goods. We will issue a refund (which will not include the costs of delivery) if the terms of return are adhered to. Refunds will only be made to the paypal account, credit or debit card on which the purchase was made. Returned items will be processed/checked in within 3-5 working days. We aim to make refunds to cards as soon as possible, normally within 3-5 working days, but during busier periods this may take longer. Please allow 10 working days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.